If you have any complaints, you can contact BNT Diamonds via info@bntdiamonds.com, 003232012490 or Schupstraat 21, Box - 2018 Antwerp, Belgium. You also have the possibility to:
Submit complaints via the European Online Dispute Resolution platform provided by the European Commission at the following website: http://ec.europa.eu/odr;
and/or
submit a request via the Federal Government's out-of-court consumer ombudsman service (which either handles this request itself or forwards it to the competent body), which is available on the following website: https://consumentenombudsdienst.be/nl"